Human Resources Management Practices and Their Relationship to Improving Employee Performance: A Field Study at Al-Qardah General Hospital
DOI:
https://doi.org/10.65405/gdth0g17Keywords:
إدارة الموارد البشرية. التدريب والتطوير. تقييم الأداء. الحوافز والمكافات. أداء العاملينAbstract
Human resource management is a cornerstone of improving performance quality within healthcare institutions, particularly hospitals, due to its role in attracting, training, motivating, and retaining talent. This study examines the relationship between human resource management and employee performance at Al-Qardah General Hospital in the Al-Shati region of southern Libya, within the context of the organizational challenges facing the Libyan healthcare sector. The study begins with a central problem: the poor job performance of employees resulting from the absence of clear evaluation and incentive policies, high turnover rates, and inadequate training and development programs. The study aims to identify the nature of the relationship between human resource management practices (such as recruitment, evaluation, training, and incentives) and employee performance, while also offering practical suggestions for performance improvement.
The results of the statistical analysis show a strong correlation between human resource practices and employee efficiency. Training and development programs emerged as the leading influence, followed by incentives, then recruitment and evaluation. For example, the correlation between training and performance was 0.857, and between incentives and performance was 0.892, both statistically significant relationships. The results of the sample surveys also showed that employees had high satisfaction with the incentive, training, and performance appraisal systems, indicating a relative level of management awareness at the hospital regarding the importance of these practices. However, some gaps in transparency and fairness emerged within certain administrative policies, presenting an opportunity for improvement.
In light of these findings, the study recommended the adoption of integrated human resource development strategies, focusing on competency-based recruitment, developing comprehensive performance appraisal systems, implementing specialized training programs, and establishing a flexible incentive system that aligns with effort. It also called for fostering a work environment that supports innovation and employee engagement, and providing mechanisms for regularly measuring employee satisfaction to ensure
Downloads
References
1. الخالدي، أ. وآخرون. (2013). دور إدارة الموارد البشرية في التأثير على أداء العاملين ورضاهم الوظيفي في المنظمة. المملكة العربية السعودية: مجلة العلوم الإدارية.
2. ريحان، م. (2022). إدارة الموارد البشرية: تأثير التدريب والتطوير على أداء العاملين. المملكة العربية السعودية: مجلة إدارة الصحة.
3. العتيبي، س. (2016). أثر ممارسات إدارة الموارد البشرية على جودة الخدمات الصحية. المملكة العربية السعودية: جامعة الملك سعود.
4. السالم، هـ. (2010). النهج الاستراتيجي المتكامل لإدارة الموارد البشرية. الشارقة، الإمارات العربية المتحدة: جامعة الشارقة.
5. الهاشمي، عبد الرحمن. (2019). إدارة الموارد البشرية: مدخل معاصر. عمان: دار الحامد للنشر.
6. الزهراني، عبد الله. (2018). تنمية الموارد البشرية وأثرها على الأداء المؤسسي. الرياض: دار العلوم.
7. الزهراني، عبد الله (2019). إدارة الموارد البشرية وأثرها على تحسين الأداء المؤسسي. الرياض: دار المؤيد للنشر.
8. عبد الجليل، محمد وآخرون (2025). المناخ التنظيمي وأثره في فاعلية إدارة الموارد البشرية في المؤسسات الليبية. مجلة البحوث الإدارية، 12(3)، 25–45.
9. الفيليب، خالد (2020). دور إدارة الموارد البشرية في تحسين جودة الخدمات الصحية. طرابلس: المركز الليبي للبحوث.
المراجع الأجنبية:
1. Armstrong, M. (2009). Performance Management: Key Strategies and Practical Guidelines. Kogan Page.
2. Casio, W.F. (2013). Managing Human Resources: Productivity, Quality of Work Life, Profits. McGraw-Hill Irwin.
3. Darwish, T. (2013). Strategic HRM and Performance: Theory and Practice. Cambridge Scholars Publishing.
4. Jackson, S.E., Schuler, R.S., & Jiang, K. (2014). Strategic HRM: a review and framework. Academy of Management Annals, 8(5), 1-56.
5. Katsaros, K.K. (2024). HRM and Employee Performance Improvement: Strategies for Employee Development in a Constantly Changing Workplace. Administrative Sciences, 15(7), 267.
6. Al-Harbi, A. (2017). Administrative empowerment and its role in enhancing employee performance in healthcare organizations. Bahrain: University of Bahrain.
7. Dessler, G. (2020). Human Resource Management. Pearson Education.
8. Armstrong, M. (2021). Armstrong’s Handbook of Human Resource Management Practice. Kogan Page.
9. Armstrong, M. (2021). Armstrong’s Handbook of Human Resource Management Practice. London: Kogan Page.
10. Dessler, G. (2020). Human Resource Management. Pearson Education.
11. Armstrong, M. (2009). Impact of performance management systems on employee performance in service organizations. United Kingdom: Oxford University Press.
12. Darwish, T. (2013). The impact of strategic human resource management on employee performance in multinational organizations. USA: Journal of Business Studies.
13. Johnson, P. (2020). The role of technology in supporting human resource management systems in healthcare. Canada: Canadian Journal of Health Management.
14. Katsaros, K. K. (2024). Developing employees in changing work environments. Greece: European Journal of Management Studies.
15. Othman, R., & Ghani, M. (2018). Transformational leadership and human resource practices in Malaysian hospitals. Malaysia: Journal of Human Resource Management.
16. Santos, F. (2023). Knowledge management as an approach to improving organizational performance in primary healthcare. Portugal: International Journal of Health Services.
17. Al-Atibi, S. (2016). The impact of human resource practices on healthcare service quality. Saudi Arabia: King Saud University.
18. Al-Khalidi, A., et al. (2013). The role of human resource management in influencing employee performance and job satisfaction. Saudi Arabia: Journal of Administrative Sciences.
19. Riyhan, M. (2022). Human resource management: The impact of training and development on employee performance. Saudi Arabia: Journal of Health Administration.
20. Al-Salem, H. (2010). The integrated strategic approach to human resource management. United Arab Emirates: Sharjah University Press
