Knowledge Management and its Role in Improving the Performance Quality of Secondary School Principals

Abstract

This study aimed to identify the role of knowledge management in improving the quality of administrative performance among secondary school principals through computer technologies and job loyalty. The study adopted a deductive desk-research approach by reviewing, organizing, and analyzing relevant literature and previous studies. The findings revealed that knowledge management improves information accuracy, strengthens cooperation and communication, and enhances decision-making within schools. However, several challenges were identified, including resistance to change, limited competence in using modern technologies, and training gaps that resulted in uneven administrative performance. The study concluded that providing a supportive school environment, promoting knowledge sharing, employing technology, and offering incentives can develop principals’ capabilities and improve the quality of the educational process. It recommended periodic training programs, electronic knowledge-sharing platforms, and initiatives that strengthen organizational loyalty.