الحوكمة التنبؤية في المؤسسات الرقمية: إطار عمل للتعلم العميق مُعزز بشبكات الذاكرة طويلة المدى (LSTM) لتحسين إدارة حوادث تكنولوجيا المعلومات اقتصاديًا باستخدام سجلات العمليات المُحسّنة
DOI:
https://doi.org/10.65405/dctw1z34الكلمات المفتاحية:
الحوكمة التنبؤية، LSTM، التعلم العميق، إدارة الحوادث، التحسين الاقتصادي، استخراج العمليات، الامتثال لاتفاقيات مستوى الخدمة، الذكاء الإداري، UCI #498الملخص
تعتمد المؤسسات الرقمية بشكل متزايد على إدارة خدمات تكنولوجيا المعلومات المرنة لضمان استمرارية العمليات، إلا أن عمليات حل الحوادث لا تزال عرضة لأوجه القصور التي تُؤدي إلى ارتفاع التكاليف الاقتصادية وتقويض الحوكمة الاستراتيجية. تقترح هذه الدراسة إطار عمل متكامل للحوكمة التنبؤية يجمع بين شبكات الذاكرة طويلة المدى (LSTM) وأهداف التحسين الاقتصادي لتعزيز عملية اتخاذ القرارات في إدارة حوادث تكنولوجيا المعلومات. باستخدام سجل الأحداث المُحسّن من منصة ServiceNow™ (مستودع UCI رقم 498؛ 141,712 حدثًا، 24,918 حادثًا)، قمنا بتصميم بنية تعلم عميق مُدركة زمنيًا قادرة على التنبؤ بمسارات الحل ومخاطر الامتثال لاتفاقيات مستوى الخدمة (SLA) بدقة استثنائية. من خلال التحقق الزمني الدقيق والتعلم المراعي للتكلفة، يحقق إطار عملنا دقة تصنيف تصل إلى 98.2% في التنبؤ بنتائج انتهاكات اتفاقيات مستوى الخدمة، متجاوزًا بذلك معايير التعلم الآلي التقليدية بهامش ذي دلالة إحصائية (p < 0.001). وبالإضافة إلى الأداء التنبؤي، يتضمن النموذج آليات انتباه قابلة للتفسير وقدرات محاكاة افتراضية، مما يُمكّن المسؤولين من تقييم استراتيجيات التدخل في ظل قيود اقتصادية واضحة. تشير النتائج التجريبية إلى أن اعتماد هذا الإطار قد يُقلل النفقات التشغيلية المتوقعة بنسبة 21.4% مع الحفاظ على التزامات مستوى الخدمة. يُعزز هذا البحث التقارب العلمي بين الذكاء الاصطناعي وأنظمة المعلومات الواعية بالعمليات والاقتصاد الإداري، مُقدمًا نهجًا قابلًا للتطوير وشفافًا وعقلانيًا اقتصاديًا لحوكمة المؤسسات الرقمية.
التنزيلات
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